information
Shipments and returns
Your order delivery
All orders are shipped worldwide from the United Kingdom by deco.
All prices are in UK pounds. If you are placing an order from outside the U.K, we recommend that you check the current currency conversion rates at www.xe.com/currencyconverter.
We aim to dispatch orders within 1 business day after receipt of payment. Orders are shipped via Royal Mail Tracked (UK) or Royal Mail International Standard (EU/ROW) unless you select an alternative carrier where that option is available. Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
For international orders, we recommend that you select a shipping service with tracking - for any orders placed with shipping via the standard Royal Mail International service, we cannot be responsible for delivery once the order has been passed to Royal Mail. We can provide proof of posting if requested, but any claims for non-delivery will need to be taken up with your local postal service provider. Please note that delivery times vary, and that the delivery aim quoted by Royal Mail is not guaranteed. Orders are very rarely lost.
Returns
If you are unhappy with any item that you have ordered please contact us at team@deco.ink with the details of your complaint - please remember to include the order number given to you in all communication you receive from deco regarding the order.
If you would like to return or exchange an item please click on the button below to start the return process. Once your return is approved you will be given an address to post the item/s to. Please note that we cannot send out a replacement item until we have received your original item back.
